This Week’s Question

Why can we not have an efficient version of Epic that correlates with Hartford Hospital?

I’ve shared this with leaders in IT. It is difficult to compare UConn Health directly with Hartford Hospital because our organizations differ in size, structure, and patient populations. That said, we are continuously improving our Epic environment to better support our clinicians, staff, and patients.

As Ingrid Napoletano, AVP for IT clinical systems, explains, we successfully implemented our most recent Epic upgrade in June and are preparing for our next upgrade this fall. We intentionally take a measured approach to new releases to ensure stability while still benefiting from Epic’s latest innovations.

In the meantime, we are working on some areas of improvement, such as login times and system performance enhancements. And we should be proud that we have earned Epic Honor Roll recognition three consecutive times and been recognized by Epic for maintaining exceptionally low system downtime. These achievements reflect our commitment to providing a reliable, high-quality experience for our patients and care teams.

I invite you to learn more about what we’re working on, what we’ve accomplished, what’s to come with our electronic health record, and how partnerships within our organization can help us get the most out of Epic for our collective benefit.

Thank you for the question. 

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