Our organization provides the secure, data-driven, and innovative foundation that powers clinical, research, administrative and academic excellence.
From protecting our digital infrastructure to optimizing the patient experience in the EHR, our divisions work in tandem to deliver technology solutions that empower the entire UConn Health community.
Explore our divisions below to learn more about our teams and technical resources.
The Academic IT team supports the educational mission by managing technology in classrooms, labs, and learning environments, including learning management systems and educational software for students and faculty.
The Administrative IT team provides technical analysis and support for the organizational systems that power our business operations, including financial systems, human resources applications, and enterprise resource planning (ERP) software.
The Business Intelligence team turns raw data into actionable insights. We manage the reporting, analytics, and data warehousing tools that help leadership make informed decisions regarding clinical outcomes, financial performance, and operational efficiency.
The Clinical IT team manages the specialized software applications and workflows used in patient care. This division is the home for the Epic application analysts (ASAP, Clin Doc, Stork, etc.) who configure and optimize our electronic health record.
The Customer Service & Support team is the primary point of contact for technical assistance. We handle hardware troubleshooting, password resets, and general help desk requests to keep our users connected and productive.
The Enterprise Technology team maintains the core infrastructure of UConn Health. This includes managing servers, cloud environments, and the robust network that ensures our systems remain fast, reliable, and available 24/7.
The IT Security team protects our data integrity and ensures a HIPAA-compliant digital environment. We focus on cybersecurity, risk management, and safeguarding the privacy of our patients and staff.
The Project Management and Development team orchestrates the lifecycle of technology initiatives across the organization. We focus on project intake, prioritization, and the execution of strategic goals to ensure technology investments align with clinical and business needs.
The Research IT team provides the technical infrastructure and data management support necessary for scientific discovery, managing high-performance computing and specialized laboratory systems.
Note: For immediate technical assistance, please use the ServiceNow portal to submit a support ticket to the appropriate team.
